Shipping and Returns

HOURS OF OPERATION

Monday to Friday: 8 am – 5 pm EST
Saturday: Closed
Sunday: Closed
Holidays: Closed 

PRODUCT USE & MEDICAL RESPONSIBILITY

The information provided by Forage Hyperfoods is for educational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment. Our products are natural health supplements and are not intended to diagnose, treat, cure, or prevent any disease. Individual results may vary. Always consult with your physician or other qualified healthcare professional before starting any new supplement, particularly if you are pregnant, nursing, have a medical condition, or are taking prescription medications. Forage Hyperfoods cannot provide medical advice or dosing recommendations beyond the directions on our product labels.

ORDER TRACKING

Once we receive your order, we will process it promptly so your product ships within 1-2 business days (we do not ship on weekends or holidays). We'll email you the order confirmation and tracking information.

Forage Hyperfoods is not responsible for lost, stolen, or damaged packages. We encourage all customers to include ShipInsure protection on all purchases. 

Protect your order with ShipInsure: We've partnered with ShipInsure to provide you with peace of mind for your parcel delivery. ShipInsure protects your package against loss, theft, or damage during transit. If anything goes wrong, you can easily file a claim and get a replacement or refund. Insurance pricing is calculated at checkout, and you may opt out of this feature.

SHIPPING AND ORDER CHANGES

If you need to make a change to your order, please contact us through support within 12 hours of placing your order. While we will do our best to accommodate these requests before the order is processed and fulfilled by our 3rd party logistics provider, we strongly encourage all customers to carefully review their orders before placing them. This includes reviewing shipping information and selecting the correct size and format of our products.

SUBSCRIPTION POLICY

We're proud to offer a flexible subscription program, but to ensure fairness and efficiency, the following policies apply:

Order Reminders & Changes

Subscribers receive an automated reminder email five days before their next order is processed. This provides time to pause, skip, modify, or cancel as needed.

Once a subscription order is processed, we do not offer cancellations, changes, exchanges, or refunds. Rejected or returned subscription shipments will not be refunded or restocked. 

We recommend setting a calendar reminder or adjusting your delivery frequency to suit your needs. If you need help navigating your subscription portal, we're always happy to assist!

You can log in to manage your subscription here or contact us directly for assistance. 

METHOD OF SHIPMENT

We offer free tracked shipping to:
- Canada, for orders over $75

For orders below the threshold, a small, region-based shipping fee will apply. Depending on your location, delivery times range from 1 to 14 business days.

Please note that shipping times are estimates and can be affected by factors beyond our control, including customs processing, carrier delays, weather disruptions, and high seasonal demand. Tracking Numbers are sent via email once orders are shipped. We recommend keeping an eye on your tracking number for real-time updates. If you do not have your tracking number, please contact customer support for assistance here.

For Canadian Customers:

We ship using FedEx Ground as our primary carrier. Canada Post is used only for customers with P.O. box addresses, as FedEx does not deliver to P.O. boxes. We ship from Carleton Place, Ontario or Brampton, Ontario, and nationwide delivery generally takes about 4 business days.

During any Canada Post service disruptions, shipments to P.O. boxes may be delayed. We encourage customers to stay informed about the latest Canada Post updates and provide a complete physical address at checkout to ensure seamless delivery.

For U.S. Customers:
Service to the U.S. is temporarily suspended as we continue to work through recent de minimis and import regulation changes affecting cross-border shipments.

We’re actively working with our carriers to restore reliable delivery service as soon as possible. We appreciate your patience and understanding, and we’ll update this page once U.S. shipping resumes.

If you experience any issues with your package, please contact your courier first to resolve the matter.

Please note that we do not offer pickup at our Carleton Place facility. 

RETURN AND EXCHANGE POLICY

At Forage Hyperfoods, we are committed to delivering our customers high-quality, natural health products and exceptional service. If you are not satisfied with your purchase, please read our return policy below:

1. Unopened Products: You can return an unopened product within 30 days of the date the package arrives. The product must be unused, unopened, and in the same condition it was received in to be eligible for a return. All safety seals must be fully intact, and the packaging must not be damaged or compromised. 
   Please note that the customer is responsible for the return shipping costs.
   
   
2. Opened Products: For the safety of our customers, we do not accept returns for products that have been opened or used under any circumstances. If you have any concerns about a product you've opened, please contact our customer service team, and they will work with you to find a suitable solution.
   
   
3. Damaged Products: If your product arrives damaged, please contact our customer service team within 48 hours of receipt. Please include your order number, photos and/or videos of the damage, a detailed description, and other relevant details. We will do everything we can to ensure a positive resolution.
   
   
4. Refunds: Refunds are processed within 7-10 business days of receiving and inspecting the returned product. The refund will be issued to the original payment method used for the purchase.
   
   Product Refund & Return Disclaimer: For quality control, health, and inventory accuracy reasons, we do not restock or resell any returned products, even if unopened. Any refunded or returned items are responsibly discarded or donated when appropriate. This ensures we maintain the highest standards for product safety, freshness, and stock integrity. 
   

These policies apply to products purchased directly from the Forage Hyperfoods website. If you purchased our products from a third-party retailer, please refer to their return policy.

If you have any questions or concerns, please get in touch with us here, and include your order number. Thank you for choosing us for your natural health product needs!