Hours of Operation
Monday to Friday: 8 am – 5 pm EST
Saturday: Closed
Sunday: Closed 

As a seller of natural health products, we must ensure that our customers know the potential risks involved in purchasing our products, including the possibility of conflicting advice from different health professionals. We encourage our customers to consult with their healthcare provider before purchasing or using any new supplements or products and to make informed decisions based on their needs and circumstances.

Shipping and Order Changes 

We are now partnering with a third-party logistics provider (3PL) to fulfill our orders. Customers must contact us through support within 12 hours of placing their order to request any changes. While we will do our best to accommodate these requests, we strongly encourage all customers to carefully review their orders before placing them. This includes selecting the correct size and format, noting that the Original format contains alcohol, while the Alcohol-Free format does not.

Please note that any orders placed on Friday will be fulfilled on Monday. 
Thank you for your understanding.

Order Tracking

Once we receive your order, we process it quickly so that your product will ship within the next business day (we do not ship on weekends or holidays). 

Orders placed after 12 pm EST on Friday’s and over the weekend will be processed within 1-2 days from the following Monday.

We’ll send you the order tracking information by email (copy of the payment receipt, waybill number and delivery details).

Protect your order with ShipInsure! We’ve partnered with ShipInsure to offer you peace of mind with your parcel delivery. ShipInsure is a shipping insurance service that ensures your package is protected from loss, theft, or damage during transit. If anything goes wrong, ShipInsure makes it easy to file a claim and get a replacement or a refund quickly. Insurance price will be calculated at checkout. You may opt out of this feature. 

Method of Shipment 

Canada and United States: We offer free tracked shipping on orders over $25. The delivery time ranges from 1 to 10 business days, depending on your location.

Canada Post Strike in Effect – Updates and Delivery Alternatives

Canada Post, the primary shipping carrier for many of our orders, has been on strike since November 15, 2024, following notices from the Canadian Union of Postal Workers (CUPW). This has caused significant disruptions to their delivery services. In response, we took proactive measures with our third-party logistics partners to transition and onboard new shipping carriers. These actions required careful planning and time, and we genuinely appreciate everyone’s patience as our team navigated this transition.

For Our Canadian Customers:

We have transitioned to FedEx as our primary shipping carrier. To ensure a smooth delivery, we kindly ask you to:

• Provide a valid shipping address (NOTE: FedEx does not deliver to PO boxes).
• Check out FedEx Pick-Up Points to select a convenient location for your package, if needed.

For Our American Customers:

We have transitioned to UPS as our primary shipping carrier. Please provide a valid shipping address to ensure your package reaches you promptly.

Navigating This Challenge Together

This situation has been particularly challenging for small businesses like ours. Transitioning to alternative carriers comes with significantly higher costs, and logistical adjustments during this critical holiday season have been complex.

While we are doing everything possible to adapt quickly and ensure shipments are handled as seamlessly as possible, we ask for your understanding as delays may occur. Shipping carriers are facing a surge in demand during the busiest sales period of the year, just two weeks before the Christmas delivery deadline.

Your patience and support mean everything to us. Small businesses nationwide are navigating this together, and your understanding helps us keep moving forward.

How You Can Help

As our Canadian customers make up 80% of our customer base, we understand the impact this has on many of you. We encourage our Canadian customers to do their part to help end the strike and support small businesses. Click here to visit our blog to learn more about how you can make a difference. 

Thank you for being part of our community and standing with us during this challenging time. We remain committed to delivering your orders as efficiently as possible and keeping you updated every step of the way.

USA packages: Be aware that packages may be subject to duties and customs fees which are not calculated at check out. These fees are a requirement of the government in the recipient's country and something Forage Hyperfoods cannot control or predict. It is the client's responsibility to pay the custom fees and taxes that might be imposed by the postal authorities. Please contact your local customs office to determine fees ahead of time.

Return and Exchange Policy

At Forage Hyperfoods, we are committed to providing our customers with high-quality natural health products and excellent service. If you are not satisfied with your purchase, please read our return policy below:

1. Unopened Products: If you decide to return an unopened product, you may do so within 30 days of the arrival date of your package for a refund. Please note that the customer is responsible for the return shipping costs. The product must be unused, unopened, and in good condition to be eligible for a return. All safety seals must remain intact and not be tampered with, and the packaging must not be damaged or compromised. For the safety of our customers, we do not accept returns for products that have been opened or used under any circumstance. 
   
   
2. Opened Products: We cannot accept returns for opened products due to health and safety regulations. If you have any concerns about a product you have opened, please contact our customer service team, who will work with you to find a suitable solution.
   
   
3. Damaged Products: If your product arrives damaged, please get in touch with our customer service team within 48 hours of receipt. Please include your order number, photos and/or videos of the damage, and any other relevant details. We will do everything we can to ensure a positive resolution.
   
   
4. Refunds: Refunds are processed within 7-10 business days of receiving and inspecting the returned product. The refund will be issued to the original payment method used for the purchase.

This policy applies to products purchased directly from the Forage Hyperfoods website. If you purchased our products from a third-party retailer, please refer to their return policy.

If you have any questions or concerns, please contact us here, and include your order number. Thank you for choosing us for your natural health product needs!