Shipping and Returns
Hours of Operation
Monday to Friday: 8 am – 5 pm EST
Saturday: Closed
Sunday: Closed
As a provider of natural health products, we encourage customers to consult with their healthcare provider before using any new supplements to ensure they suit their needs and circumstances. Please note that we cannot provide medical advice or dosing recommendations beyond what is indicated on our labels.
Order Tracking
Once we receive your order, we will process it quickly so that your product ships within the next 1-2 business days (we do not ship on weekends or holidays). We’ll email you the order confirmation and tracking information.
Forage Hyperfoods is not responsible for lost, stolen, or damaged packages. We encourage all customers to include ShipInsure protection on all purchases.
Protect your order with ShipInsure: We’ve partnered with ShipInsure to offer you peace of mind with your parcel delivery. ShipInsure protects your package against loss, theft, or damage during transit. If anything goes wrong, you can easily file a claim and get a replacement or refund. Insurance pricing is calculated at checkout, and you may opt out of this feature.
Shipping and Order Changes
If you need to make a change to your order, please contact us through support within 12 hours of placing your order. While we will do our best to accommodate these requests before the order is processed and fulfilled by our 3rd party logistics provider, we strongly encourage all customers to carefully review their orders before placing them. This includes reviewing shipping information and selecting the correct size and format of our products, noting that the Original format contains alcohol while the Alcohol-Free format does not.
Subscription Cancellation Policy
Subscribers will receive a reminder email five days before their next order is processed. This provides enough time to pause, skip, modify, or cancel your subscription as needed.
Important: To cancel a subscription order, you must do so before the order is processed. Cancellation requests submitted after an order has been processed will apply only to future deliveries. Processed orders cannot be canceled or refunded.
You can easily manage your subscription through the emails we send or by logging in to your account here.
Method of Shipment
For Canadian Customers:
We ship using FedEx Ground or Canada Post, depending on your location. PO box addresses will be shipped via Canada Post.
For U.S. Customers:
We ship using UPS or Canada Post, which transfers the package to USPS (United States Postal Service) for final delivery. PO box addresses are accepted.
We offer free tracked shipping to:
- Canada, for orders over $75
- USA, for orders over $85
For orders below the threshold, a small, region-based shipping fee will apply. Depending on your location, delivery times range from 1 to 14 business days.
Please note that shipping times are estimates and can be affected by factors beyond our control, including customs processing, carrier delays, weather disruptions, and high seasonal demand. We recommend keeping an eye on your tracking number for real-time updates. Please contact customer support for more information if you do not have your tracking number.You can reach out to us here.
For International Customers:
Parcels are shipped with Canada Post. Please note that there is a delivery fee for international shipments.
USA and International Packages:
Be aware that packages may be subject to duties and customs fees that are not calculated at checkout. The recipient's country's government determines these fees and are beyond Forage Hyperfoods’ control. It is the customer’s responsibility to pay any applicable customs fees and taxes. Please get in touch with your local customs office for details in advance.
Return and Exchange Policy
At Forage Hyperfoods, we are dedicated to providing our customers with high-quality, natural health products and exceptional service. If you are not satisfied with your purchase, please read our return policy below:
- Unopened Products: You can return an unopened product within 30 days of the package's arrival date. The product must be unused, unopened, and in the same condition it was received in to be eligible for a return. All safety seals must be fully intact, and the packaging must not be damaged or compromised.
Please note that the customer is responsible for the return shipping costs. - Opened Products: For the safety of our customers, we do not accept returns for products that have been opened or used under any circumstances. If you have any concerns about a product you've opened, please contact our customer service team, and they will work with you to find a suitable solution.
- Damaged Products: If your product arrives damaged, please get in touch with our customer service team within 48 hours of receipt. Please include your order number, photos and/or videos of the damage, a detailed description, and other relevant details. We will do everything we can to ensure a positive resolution.
- Refunds: Refunds are processed within 7-10 business days of receiving and inspecting the returned product. The refund will be issued to the original payment method used for the purchase.
This policy applies to products purchased directly from the Forage Hyperfoods website. If you purchased our products from a third-party retailer, please refer to their return policy.
If you have any questions or concerns, please get in touch with us here, and include your order number. Thank you for choosing us for your natural health product needs!