Shipping and Returns

Hours of Operation
Monday to Friday: 8 am – 5 pm EST
Saturday: Closed
Sunday: Closed 

Shipping and Order Changes 

We are now partnering with a third-party logistics provider (3PL) to fulfill our orders. Customers must contact us through support within 12 hours of placing their order to request any changes. While we will do our best to accommodate these requests, we strongly encourage all customers to carefully review their orders before placing them. This includes selecting the correct size and format, noting that the Original format contains alcohol, while the Alcohol-Free format does not.

Please note that any orders placed on Friday will be fulfilled on Monday. 
Thank you for your understanding.

Return and Exchange Policy

At Forage Hyperfoods, we are committed to providing our customers with high-quality natural health products and excellent service. If you are not satisfied with your purchase, please read our return policy below:

  1. Unopened Products: If you decide to return an unopened product, you may do so within 30 days of the arrival date of your package for a refund. Please note that shipping and handling fees are not refundable, and the customer is responsible for the return shipping costs. The product must be unused, unopened, and in good condition to be eligible for a return. All safety seals must remain intact and not be tampered with, and the packaging must not be damaged or compromised. For the safety of our customers, we do not accept returns for products that have been opened or used under any circumstance. 

  2. Opened Products: We cannot accept returns for opened products due to health and safety regulations. If you have any concerns about a product you have opened, please contact our customer service team, who will work with you to find a suitable solution.

  3. Damaged Products: If your product arrives damaged, please get in touch with our customer service team within 48 hours of receipt. Please include your order number, photos and/or videos of the damage, and any other relevant details. We will do everything we can to ensure a positive resolution.

  4. Refunds: Refunds are processed within 7-10 business days of receiving and inspecting the returned product. The refund will be issued to the original payment method used for the purchase.

    This policy applies to products purchased directly from the Forage Hyperfoods website. If you purchased our products from a third-party retailer, please refer to their return policy.

    If you have any questions or concerns, please contact us here, and include your order number. Thank you for choosing us for your natural health product needs!

    As a seller of natural health products, we must ensure that our customers know the potential risks involved in purchasing our products, including the possibility of conflicting advice from different health professionals. We encourage our customers to consult with their healthcare provider before purchasing or using any new supplements or products and to make informed decisions based on their needs and circumstances.

    Order tracking

    Once we receive your order, we process it quickly so that your product will ship within the next business day (we do not ship on weekends or holidays). 

    Orders placed after 12 pm EST on Friday’s and over the weekend will be processed within 1-2 days from the following Monday.

    We’ll send you the order tracking information by email (copy of the payment receipt, waybill number and delivery details).

    Method of Shipment

    Canada and United States: We offer free tracked shipping on orders over $25. The delivery time ranges from 1 to 10 business days, depending on your location.

    USA packages - Be aware that packages may be subject to duties and customs fees which are not calculated at check out. These fees are a requirement of the government in the recipient's country and something Forage Hyperfoods cannot control or predict. It is the client's responsibility to pay the custom fees and taxes that might be imposed by the postal authorities. Please contact your local customs office to determine fees ahead of time.

    International - All other countries: In most cases, the projected arrival by air for orders shipped using Canada Post's Tracked International service is 6-10 business days, and 4-7 business days with the Xpresspost International service. Please note that this does not account for the time the package may spend at customs.

    International packages - Be aware that packages may be subject to duties and customs fees which are not calculated at check out. These fees are a requirement of the government in the recipient's country and something Forage Hyperfoods cannot control or predict. It is the client's responsibility to pay the customs fees and taxes that might be imposed by the postal authorities. Please contact your local customs office to determine fees ahead of time.